Refund policy
Returns & Refunds
Every Minimik piece is sculpted by hand, one at a time, in my Montreal studio. Because of that, all sales are final I don't accept returns or exchanges for change of mind.
I know that's a lot to ask from a shop you've just discovered, so here's exactly what I do cover, and how to reach me if something goes wrong.
If your order doesn't arrive
If your package hasn't shown up 30 days after shipping (Canada) or 45 days (international), reach out to me here and I'll either send a replacement or refund you in full.
Before you write, please double-check the tracking and your delivery address most "missing" packages are sitting at a local pickup point or with a neighbour.
If your order arrives damaged
Miniatures are small and the mail can be rough. If your piece arrives broken or damaged, reach out to me here me within 7 days of delivery with:
- a photo of the damaged item
- a photo of the packaging it arrived in
I'll replace it or refund you, whichever you prefer. You won't need to ship anything back.
If I sent the wrong item
My mistake, my problem. Email me within 7 days and I'll fix it at no cost to you.
Cancellations
Orders can be cancelled for a full refund any time before they ship 2 business days after ordering. Once your package is on its way, I can't cancel it.
Custom orders
Custom and made-to-order pieces are non-refundable, since they're made specifically for you. The damage and lost-package coverage above still applies.
Workshops
More than 7 days before the workshop: full refund, no questions asked.
Between 7 days and 48 hours before: I'll give you a credit toward a future session.
Less than 48 hours before: tickets are non-refundable, but you can transfer yours to someone else just email me their name.
If I cancel or reschedule a workshop (too few sign-ups, illness, weather), you'll get a full refund or a spot in the next session, whichever you prefer.
A note on handmade
Every piece is sculpted individually, so small variations in colour, shape and finish are normal and expected. These aren't defects they're the reason your piece is the only one like it. I always send the piece closest to what's pictured.
Customs and duties
International orders may be subject to customs fees, which are the buyer's responsibility. If a package is refused or unclaimed and returns to me, I can refund the item cost, but not the original shipping.
Questions?
Reach out here and I'll answer within 1 business days. If something's gone wrong with your order, I'd genuinely rather hear about it than have you leave disappointed.